Success Stories

Here are examples of some of the feedback we've received from customers who have partnered with us to service their logistics needs:

“We use InXpress’ DHL Express service for shipping International small packages, and InXpress’ freight partners for LTL. We have saved on average 15 % over our previous carriers International Express cost; but we have found greater value in the increased of speed of delivery. InXpress’ customer service is unparalleled. Their constant and immediate assistance with any logistics questions and endless support and sincere effort go above and beyond expectations. Not to mention they offer user friendly websites for both the International Express and the LTL freight shipping. Our favorite features are their customer service and the ability to communicate with a live person who is friendly and professional on any subject.”

Nataliya A., Ferrite Microwaves’ Component Group

We manufacture world-class percussion products for percussionists, drummers and musical ensembles and ship International Express via DHL Express with InXpress. We appreciate the high level of customer service provided by InXpress. They have become an invaluable part of our export strategy. InXpress invested time in setting us up and training our staff! Wish we had found you years ago. Our favorite features about InXpress are the online access and automatic Shipment Notifications. The WebShip portal is easy to use, and provides accurate, up to date information critical to our business.

Neil G., Grover Pro Percussion, Inc., Woburn MA

InXpress saves us a lot of time and trouble and is much simpler to use than the UPS portal, it costs a lot less too. Their WebShip portal is great! Our favorite feature about InXpress is the customer service!

William Z., Di Zhao Flutes, Westford MA

At Breakmark we provide customized athletic apparel, mainly in the ultimate Frisbee community. We also customize a variety of promotional products for groups. We use InXpress for International Express via DHL Express and for LTL freight with pallets. InXpress has opened up both international and domestic pallet shipping to us. We know we can rely on their services to take care of what we need for these two shipping types. Our favorite features of InXpress are the customer service e- always helpful, friendly and responsive. We also find the WebShip portal very straightforward and easy to use.

Matthew G., Breakmark, Wilmington MA

Microelectrodes is a manufacturer of laboratory sensors. We use InXpress for their small international packages via DHL Express. On average we have saved 30%. Inxpress has helped our business as a logistics partner by having lower costs and better customer support. Our favorite features about InXpress are the excellent personal customer service and the easy to use WebShip portal.

Michelle B., Microelectrodes, Inc., Bedford NH

We are a manufacturer of life safety rope, cord, and hardware. Made right here in the USA. For many years I have searched for a small package carrier that would deliver packages at a good rate with great service.  Adam Davies and his people have surpassed my expectations and delivered.  Cost is very competitive and fees are held to a minimum.  On average we have saved 10-15%. DHL Express overseas cannot be beat and issues have been held to a minimum.  Whenever a problem does pop up Adam Davies and Jeanna Blake are quick to jump on the issue and get it resolved in a timely manner without burdening their customer.  And when issues cannot be resolved they offer expertise advice on better ways to ship to get product through customs.  In an ever changing world with new FTA’s popping up, customs regulations and country of origin regulations are becoming increasingly hard to follow.  InXpress is there to help.  THANK YOU!!!! 

Mark L., Current Customer

Verne Q. Powell Flutes, Inc is a world renowned manufacturer of custom musical flutes. We use InXpress for our overseas packages and LTL shipments and on average have a cost savings of 17%. InXpress’ customer service is outstanding.  Their staff go above and beyond to ensure that we receive prompt and accurate information regarding status of shipments.  We have a high level of confidence that our shipments will be handled with the utmost care and that our line of communication is consistently accurate.  Our favorite features of InXpress are their customer service, cost savings, database is easy to use and efficient; and professional looking commercial invoices.

Dawn M., Verne Q. Powell Flutes, Inc., Maynard MA

We have been working with InXpress as our exclusive agent for DHL Express shipments to international customers.  We are a manufacturer of custom adhesives, coatings and inks. The types of shipments that we use InXpress for are dry-iced packaged and dangerous goods. We have been very pleased with the service provided by Adam Davies and his staff.  Unlike the response of many international carriers, InXpress does it all:  one phone call or email, and they are on it, from pricing questions to follow-up on troublesome shipments.  All this, and lower prices for most of our shipments.  We have been more than pleased!  Adam and his staff are knowledgeable and responsive— irreplaceable! 

Marcia C., Creative Materials, Inc., Ayer MA

True North Technologies manufactures instruments used in navigation and altitude sensing. Typical applications are underwater vehicles, antenna positioning, excavation, agriculture and robotics. We use InXpress for our international shipping and save 30% on average. In addition to being very attentive to our shipping needs, InXpress has a very user-friendly web interface and has saved us a considerable amount of money on our overseas shipping. My favorite feature about InXpress is their personal service.

Bill P, True North Technologies, Maynard MA

Working with InXpress makes booking and tracking our interstate and international parcels so easy... I have found the team to be incredibly helpful...It's a rare thing to be able to depend upon a business partner like we can depend upon these guys.

Emma Prineas – Air Cruising Australia – Australia

For the last 4 years the team at InXpress have been a fundamental part of our business and its success... Going that extra step and thinking outside the square has proven to be part of the everyday service they provide us... We recommend them with the highest confidence as they have become part of our team.

Amanda Frost – Christie Digital Systems Australia Pty. Ltd. – Australia

I have been in the business of importing / distribution for some 26 years now and in that time I have not come close to meeting any one like Peter McGrath [InXpress Franchisee]. The service and knowledge that Peter has in relation to all facets of freight... is absolutory astounding and to say he goes the extra yards is an understatement. Well done Peter, you take the headaches out of moving freight.

Myles West – BME Group – Australia

I have used InXpress for the last 4 years and have found them to be very professional, accommodating and experienced within their field. Their online internet booking system is simple to use and allows me to choose a large number of Freight Companies that suit my needs and because of their size and negotiation skills, my freight costs have been reduced.

Ken Scholten – Sigtec – Australia

As usual InXpress have provided an absolutely wonderful service. Your willingness to come back to me quickly in relation to my query, the speed of delivery, and the costs of the service that you offer are all absolutely wonderful.

John H Pratt – Hamilton Pratt – United Kingdom

I have been using Inxpress for many years with a flawless service from Garry [InXpress Franchisee] and his team. The InXpress computer system enables me to use both DHL and TNT for all of my dispatches, while giving me instant quoting, connote preparation and tracking. In addition to this they save me money as well. Thanks

Bela Csus – Intertrade Stationery Products – Australia

I can honestly say I would always highly recommend you to all companies. I can be very highly demanding and she [Katie ' Franchisee] always makes sure everything runs smoothly and is very efficient. On a scale of 1–10 I will say 10!!!!

Mandy Fox – Westair Reproductions – United Kingdom

The prompt service that Mereway receive and also the management of our account from InXpress is outstanding. Our sister company Trend Joinery also put their business through the carrier service followed by Mereway Bathrooms. I look forward to many years of business with InXpress.

Alison Walters–Nish – Mereway Kitchens – United Kingdom

As a small/medium business who imports and exports worldwide without guaranteed volumes, we find InXpress an invaluable business partner in meeting our shipping needs. The team at the Southampton office are extremely helpful and it is a great benefit to have a single point of contact for any of our shipping requirements.

Neil Campbell &ndash Offshore Systems – United Kingdom

I am glad to say that InXpress has far surpassed my expectations. Any questions we have had have been answered quickly, shipments have been handled well, billing has been timely, and your rates are great! We look forward to a continued relationship with InXpress!

Diana Frost – Accu Tech – USA

I am so impressed with DHL and InXpress' customer service. I received a call today from DHL in the Netherlands asking me if I had any additional contact information for my customer who was expecting his order. They had been unable to reach him. That is impressive! Fed–Ex would have sent it back! I am pleased to offer DHL services through InXpress. Thanks again for all you do.

Keith – Aquateko, Inc – USA

InXpress Webship allowed us to create the shipment and schedule the pick–up. Barely 15 minutes after, Cynthia from DHL arrived to pick up the shipment! We were speechless, while Cynthia just laughed and smiled! What a great experience!

Amy Parnes – Roosmoor Shipping – USA